Voiding or Collapsing a Deal
If you’d like to remove a deal from your deals list, workflows, and reporting, you can update the deal’s status.
Please note that once a deal is created, it cannot be deleted.
- Set the status to Voided if the deal should be fully removed
- Set the status to Collapsed if the deal fell through
Common scenarios for voiding a deal include:
- A deal was entered incorrectly and needs to be recreated
- A deal was created from a listing by mistake
- A deal was created from Dotloop, Skyslope, or DocuSign before it was ready to be processed
To void or collapse a deal:
- Go to your Deals page and search for the deal
- Select the deal
- Click the Details menu
- Expand the Details section
- Update the Sale Status to Voided or Collapsed
Voiding or Collapsing a deal will hide them from the Deals page and the Deals Requiring Attention Dashboard. You can search these deals via your Deal's search function by adding the status to the Sales Status field and click Done.
*Please note, voided or collapsed deals should not have financials tied to them, so check to see if you have deposits recorded. You can keep the commissions on the commission's page but override any deductions to $0 and release any deposits taken.
Related Articles
Creating a New deal as an Agent
To create a new deal in Loft click New Deal in the menu on the left. Make sure to fill in all of the required fields and complete all of the steps below! Create a new Deal Select side (list, sell or double end). If no select made, system will default ...How to Create a New Deal as an Admin
Navigate the Deal Menu To create a new deal in Loft click New Deal in the menu on the left. Make sure to fill in all of the required fields and complete all of the steps below! Create a new Deal Select side (list, sell or double end). If no select ...Deal numbers null# and duplication
Sometimes when creating a deal, the deal will duplicate and/or will create without a deal number. Here's how you fix those: If your duplicate deal has the same MLS number. 1. Open the deal you WANT to void and head to the details section of the ...Deal Requirements / Checklist
Loft offers a Requirements checklist, which is a place where you can add document or action (workflow) requirements to deals for easier compliance tracking. Please note that Loft is not a compliance automation solution, so if agents are missing ...Changing a Listing to a Deal
Great, your Brokerage just sold one of its Listings! You've done most of the hard work by entering in the deal details, now let's move that Listing to a Deal. Log into the app and go to your Brokerage Name > Listings >Listings # > Create Deal> Upload ...