Brokerage Dashboard - Deal Items Requiring Attention
In this article, we’re going to explore how to leverage your Dashboard’s Requiring Attention side menu to clean up any outstanding items in your deals.
BROKERAGE DASHBOARD OVERVIEW
Let’s tackle each section of the Deals Requiring Attention Menu, one menu at a time.
Activity Count
You can filter your Brokerages activity by This Year, Last Year, This Month, or Last Month and it will give you the count of the above columns.
Filter By Action
Most processes done in a deal can be filtered and searched by using this filter. Example, if you want to review comments made in a deal, select the Comment option in the dropdown.
REQUIRED ACTIONS
Deals with funds to deposit
This required Call to Action outlines all deals, regardless of their status, and calls for a deposit to be added to the deal.
When clicking the CTA link, you will be brought to your Deal’s page filtered to the preset filters: Deposit Required, Deal status: Conditional, Firm and Closed, as shown in the screenshot below. You can further narrow or expand these filters. To narrow the filters, click the close buttons next to the filter you want to omit. To expand the search, click the filter button and add or edit the fields you want to add.
🔍Investigation
The goal here is to either determine why the deal is requiring a deposit, it can be simply that the funds haven't been received yet, or a forgotten deposit added to the deal. Head to the deal's Transaction’s page to view the financials of the deal to see if a Deposit was recorded.
Resolving the Required Action: Deals with funds to deposit
Add a deposit to those deals you've received funds on or have forgotten to record. Learn more about adding a deposit to a deal
Deals with Excess to Release
This required Call to Action outlines all deals, regardless of their status, calling for any excess funds, being held on a deal, to be released.
When clicking the CTA link, you will be brought to your Deal’s page filtered to the preset filters: Excess Remaining, Deal status: Conditional, Firm and Closed, as shown in the screenshot below. You can further narrow or expand these filters. To narrow the filters, click the close buttons next to the filter you want to omit. To expand the search, click the filter button and add or edit the fields you want to add.
🔍Investigation
The goal here is to either determine why you’re holding funds and if it's necessary to release those funds. Check the Transaction’s page to view the financials of the deal to see if a Deposit was recorded but not released, and why.
Check the comment section of your deal to see if there’s a reason. If no reason is given, the deposit could’ve been forgotten to be released back to the depositor or in the case of collapsed deals, the funds were supposed to be transferred to another deal.
Resolving the Required Action: Deals with Excess to Release
If the release was forgotten, Release the funds to the Correct Party
In the case of a deposit being transferred from one deal to another here, learn more about transferring funds between deals
Sometimes funds are held because the sale of a property has been disputed, in that case, note this in comments so you know why you’re holding funds.
Collapsed with funds held
When clicking the CTA link, you will be brought to your Deal’s page filtered to the preset filters: Excess Remaining, Deal status: Collapsed, and Voided, as shown in the screenshot below. It's not recommended to expand or narrow this filtered search.
🔍Investigation
The goal here is to either determine why you’re holding funds and if it's necessary to release those funds. Check the Transaction’s page to view the financials of the deal to see if a Deposit was recorded but not released, and why.
Check the comment section of your deal to see if there’s a reason. If no reason is given, the deposit could’ve been forgotten to be released back to the depositor or in the case of collapsed deals, the funds were supposed to be transferred to another deal.
Resolving the Required Action: Collapsed with funds held
If the release was forgotten, Release the funds to the Correct Party
In the case of a deposit being transferred from one deal to another here, learn more about transferring funds between deals
Deals with Payouts Remaining
When clicking the CTA link, you will be brought to your Deal’s page filtered to the preset filters: Payout Remaining, Deal status: Conditional, Firm and Closed, as shown in the screenshot below.
🔍Investigation
Those deals that are Conditional and Firm, will require payouts when your deal is finalized and ready to payout. To view deals that are closed with payouts remaining click the Required Action 'Closed with Payouts Remaining' in your Dashboard, for a walkthrough on that required action, head to the next section below.
Resolving the Required Action: Deals with Payouts Remaining
When the deal is ready to payout, pay the deal out. Learn more about paying deals out
Closed with Payouts remaining
When clicking the CTA link, you will be brought to your Deal’s page filtered to the preset filters: Payout Remaining, Deal status: Closed, as shown in the screenshot below.
🔍Investigation
Closed deals should not require payouts, unless those deals are one of the following scenarios:
Partially Paid out and additional partial payouts are required, learn more about partial payouts
The Deal's property is in a dispute, funds are held, and a possible payout is required.
Resolving the Required Action: Closed with Payouts remaining
All other scenarios must be investigated to why the deal needs to be paid out and if the conclusion is that the deal shouldn't be paid out, then the following steps need to be done:
Reopen the deal
Remove the Commission and Allocation amounts in the deal
Set the deductions to $0
Close the deal again, learn more about how to close a reopened deal.
Closed holding Funds in Subledger
When clicking the CTA link, you will be brought to your Deal’s page filtered to the preset filters: Excess Remaining, Deal status: Closed, as shown in the screenshot below. It's not recommended to expand or narrow this filtered search.
🔍Investigation
The goal here is to either determine why you’re holding funds and if it's necessary to release those funds. Check the Transaction’s page to view the financials of the deal to see if a Deposit was recorded but not released, and why.
Check the comment section of your deal to see if there’s a reason. If no reason is given, the deposit could’ve been forgotten to be released back to the depositor or in the case of collapsed deals, the funds were supposed to be transferred to another deal.
Resolving the Required Action: Closed holding Funds in subledger
If the release was forgotten, Release the funds to the Correct Party
In the case of a deposit being transferred from one deal to another here, learn more about transferring funds between deals
Sometimes funds are held because the sale of a property has been disputed, in that case, note this in comments so you know why you’re holding funds.
REQUEST REVIEW REQUIRED ACTIONS
The four request review required actions below are specifically for Admin & Broker communications within a deal. They are also in the order of a deal's workflow. Learn more about the Deal Review process
Please note, you can view all Review process messages under your deal's Summary (found at the top of the deal) page or in the History menu of the deal.
Deals Need an Administrator
For Brokers/Head Admins
Click on this action to view all deals needing to be administered/managed.
When clicking the CTA link, you will be brought to your Deal’s page filtered to the preset filters: No Admin, Deal status: Conditional, Firm, and Closed, as shown in the screenshot below.
Assign an admin to administer/manage the deal in the people's page.
Head to your Deal's People page.
Search and select the administrator you want to manage the deal.
For Assigned Admins
Depending on your notification settings setup, should receive either an in-app, instant email, or daily summary alerting them a deal is ready to review. If you do not receive that notification, please head to your notification settings, found under your Profile's icon in the app's top right corner and select the option below, learn more about notification settings
Deals Need Review
Click on this action to view all deals needing to be reviewed.
When clicking the CTA link, you will be brought to your Deal’s page filtered to the preset filters: Needs Review, Deal status: Conditional, Firm, and Closed, as shown in the screenshot below.
For Assigned Admins
The assigned admin will initiate this action letting the Head admin or Broker know that the deal is ready to review for accuracy and compliance.
Head to your Deal's Created button, found at the top right of your deal next to the Share button.
Click the Request Review option to initiate the Review Request.
For Brokers/Head Admins
Depending on your notification settings setup, should receive either an in-app, instant email, or daily summary alerting them a deal is ready to review. If you do not receive that notification, please head to your notification settings, found under your Profile's icon in the app's top right corner and select the option below, learn more about notification settings
Deals Need Approval
Click on this action to view all deals needing to be Approvals.
When clicking the CTA link, you will be brought to your Deal’s page filtered to the preset filters: Needs Approval, Deal status: Conditional, Firm, and Closed, as shown in the screenshot below.
For Assigned Admins
After any Review process between the Assigned Admin and Head Admin/Broker, the assigned admin will initiate this action letting the Head Admin/Broker know that the deal is ready for approval or approval to payout.
Head to your Deal's Created button, found at the top right of your deal next to the Share button.
Click the Request Approval option to initiate the Approval Request.
Add your message and click Submit. Learn more about the full Review process
Depending on your notification settings setup, should receive either an in-app, instant email, or daily summary alerting them a deal has been either Approved or Rejected. If you do not receive that notification, please head to your notification settings, found under your Profile's icon in the app's top right corner and select the option below, learn more about notification settings
For Brokers/Head Admins
If requesting Approval for Payout select that option.
Click the Approve or Reject Button depending on the state of the deal.
Depending on your notification settings setup, should receive either an in-app, instant email, or daily summary alerting them a deal has been submitted for Approval. If you do not receive that notification, please head to your notification settings, found under your Profile's icon in the app's top right corner and select the option below, learn more about notification settings
Rejected Deals
Click on this action to view all deals rejected.
When clicking the CTA link, you will be brought to your Deal’s page filtered to the preset filters: Deal Rejected, Deal status: Conditional, Firm, and Closed, as shown in the screenshot below.
Please note, rejected deals do not complete the Review process, you can view the rejected status, complete the required instructions and initiate the review process over again.
For Brokers/Head Admins
To Reject a deal, head to your deal's Summary page (the page you land on when you click a deal number/address in your deal's search page) and click the red Reject button
Add the reason for the rejection, click submit.
For Assigned Admins
To view the Rejected Message, head to deal's Summary page (the page you land on when you click a deal number/address in your deal's search page) and view the message under the deal's top summary section.
If applicable, correct/edit/add any missing data/documents to the deal and repeat the Review Request.
Depending on your notification settings setup, should receive either an in-app, instant email, or daily summary alerting them a deal has been Rejected. If you do not receive that notification, please head to your notification settings, found under your Profile's icon in the app's top right corner and select the option below, learn more about notification settings
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