Tools you should use to help us support you
We get it, live chat can be a bit frustrating so we use the following tools to help support you and you should use them as well! Please note all add on tools are for Chrome as this is the browser we're optimized for.
Add on Options
Screenshot addon
Screenshot and screen record addon
How to install and pin addons to Google Chrome
1. Click either link above of the add on you want, we'll use awesomescreenshot as the example here
2. Click Add to Chrome
3. Click Add Extension
View add on in your Chrome toolbar
1. Click black puzzle in your Chrome's top right corner
2. Click the pin to turn it blue
Now you'll see it in your top left hand tool bar
Using Tools for Support
Awesome screenshot
Click to use the tool>choose your option (capture or record)
Capture is to take screenshots
Record is to take screenvids. Please note if you just choose the Record tab version it will not record anything you want to record outside that tab, so chosing the desktop mode would be better.
After any recording, you can send the generated share link
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