Paying out and taking payments - Payload

Paying out and taking payments - Payload

Pay your Agents


Payload Turn around times

All payment processed after 4 PM PST (7 PM EST), will be considered a next day processing and the payment may take 2 business days

All payment processed before 4 PM PST (7 PM EST), will be considered same day processing and the payment will take 1 business day

If your agent is being paid out the first time, it can take up to 2 business days to process and pay.

Once paid out, your agents will receive an email from payload (alerts@payload.com) notifying them of their received funds.

Taking Payments from your Agents

If your agent's have outstanding invoices, such as desk fees, etc., but don't have any upcoming deals, you can now recover outstanding invoices in-app via Payload! 

Deals Ready to Payout

  1. Head to your Deal’s Payout Commission Page
  2. Select Payload in the ‘Pay Directly With’ dropdown


  1. Click Pay or Pay All button


  1. Choose yes to close deal or No if you want to be redirected to your deal’s Transaction page


  1. Head to your Integrations/Payload/Pending menu


  1. Click the Make Payment button on the deal you want to pay your Agent on


In the next prompt: 

Choose your Processing account you want to pay your agent from in the ‘Processing Account’ field

Agent without bank account setup

Select the Recipient.  Please note, if an agent has not set up their bank account in Loft, Payload will need to send them their ActivationClick Send Activation

Agent with bank account set up

Follow the same steps above and click Make Payment

Agent payable to Org

If your agent is payable to their org bank account 

Follow the same steps above but make sure your agent’s org contact has a UNIQUE email address so that they can be sent their activation link as you CAN NOT set up a payment account in an organization’s contact.

Email from Payload

If your agent did not set up their bank account in Loft, and you chose the Send Activation option, this is the email your agent will receive
They will need to click the 'Connect Account' button and follow the prompts and complete the form and click Submit.
Once submitted, the account will be connected.  Please note, it may take up to 2 business days for activation and before your Agent will receive payments.


For more information on Paying out Third Party Payables or Mentor Fees via Payload, Read more here

Viewing Paid Transactions 

Once paid, you can view your Payload transactions via the Payload/Transactions menu

Here you can Filter & Download your transactions for easier reconciliation 

Payload fees

Payload charges a monthly fee of $10 USD &  $1.50 USD per transaction.
You can view all charges from Payload via the Payload/Payload Fees menu

Here you can view your monthly charges by filtering by month/year


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