Loft47 Services - The Protocol: How we work with you and your team

Loft47 Services - The Protocol: How we work with you and your team

Here’s what happens when you get “The Protocol”: 


  1. We go over workflow and compliance requirements with you during the onboarding process and ensure everyone is on the same page.  

  2. The Brokerage notes section in the application will outline our agreed-upon workflow. In those notes, we will confirm how money flows and any rules you have around commissions and deductions. Here is a complete list of items that would make it really fast for us to get up to speed. Please fill out this information as soon as possible. 

  3. We require a digital payment system, likely Zum Rails, that allows us to request funds and pay Agents on your behalf. Only with your express permission! 

  4. Our team will review the deal documentation (with a little help from AI) and data, manage the requirement checklists and financials for your review and approval as the deal works through its lifecycle.

  5. Our responsibility is to ensure we have accurate financial information, review documents and compliance requirements, and communicate effectively with all deal stakeholders on your Brokerage or team's behalf. Only once the deal is reviewed and approved by a broker of record would we release funds.

  6. Additional services are available to handle bank reconciliations, month-end reporting, and other bookkeeping.


New Deals - new deals can be created using the following fields at a minimum, either through New Deal data entry (AI PDF INGESTION) or
importing the deal from dotloop, DocuSign Rooms, SkySlope or Rechat
  • Core deal details (Side / Deal Type / Sub-Type / MLS # / Property Type)

  • Sale Price & Deposit data on Financial Page

  • Gross Commission & Selling Offer

  • Upload deal documents 


Including the following details helps to validate data:

  • Property address

  • Dates - Contract Date, Proposed Firm Date, Closing Date

  • People - Buyers, Sellers, Other Side Agent, Legals Representatives etc

  • Add any information regarding referral fees & additional notes in the comments section


* Our AI document ingestion tool will pull ALL these fields and complete an initial review for signatures. 



Reviewing documentation and deal (ensure notifications are turned on)

Loft47 initial deal review includes:

  • Loft admin Review for completeness

  • Loft admin reviews documents, assigns them to the correct checklist item and sends communications to Agents on missing information required

  • Request Review with notes for missing information or questions

  • Request Funds and records deposits

  • Request Approval prior to payout


Deposits 

  • Manual Deposits: Client either adds Trust/Escrow deposits to the Loft deal, or uploads an image of the check or other documentation & attaches it to the deal. 

  • Manual Deposits: Either add the deposit of funds to close the deal to the Loft deal, OR upload the image of the check or other documentation & attach to the deal

  • Digital Deposits: If any deposit has not been added to the deal, Loft administrator will request funds and add the deposit to Loft47 / Xero. 

  • Use the deal summary Comments section or Review comments to add any additional information.


Conveyance (for Canadian clients)

  • Once we have received the final condition removal confirmation that the deal has gone firm, we will review all conditions & proceed with conveyance.  

  • **We require legal information from the agent prior to sending out Instruction reports including contact email for the acting lawyers wherever possible. 

  • Standard documentation included with the conveyance communication (Deal Summary + email template):

1. Purchase Contract

2.  Waiver / Condition Removals

2. Addendums

3. Proof of Deposit

CDA and Other Title/Outside Brokerage/Escrow Communications

  • Once we have the deal is firm, we will go over all deal financials and proceed with communications as per the deal lifecycle requires.  

  • **We require confirmation from the agent prior to sending out Instruction reports, including contact email for all stakeholders, wherever possible. 

  • Standard documentation included with the custom communication we design in onboarding includes (Deal Summary + email template):

1. Purchase Contract

2.  Waiver / Condition Removals

2. Addendums

3. Proof of Deposit


Edits and Adjustments - can and will take place throughout the deal

  • Any material changes to the contract including price change, commission change, etc. must be given to Loft via either Review Comments or deal summary Comments, changes will be updated and another client review will be requested.

  • We will re-send communication to lawyer, title or Escrow contacts if material changes occur.  


Agent Advances

  • Add any advance details through comments or review process

  • Loft admin can generate advance payment to agent through the digital payment provider

  • Loft will add the agent deduction to the appropriate deal to recover funds on deal payout


Excess funds

  • Loft47 Admin process Excess fund returns two weeks prior to the close of a deal unless otherwise requested via the Comments or Review function.


Collapsed Deals and Refunds

  • Notify Loft Admin if a Deal Collapses.

  • If funds have been received, refunds will be generated by your Loft47 Administrator through the “Release Deposit”. 

  • The status of the deal will be updated to “Collapsed”.


Paying out Deals 

  • Loft47 Administrator will do a final deal review, including a check that all funds have been received.

  • Approval for Payout will be requested 

  • Broker of record or approved Brokerage designate must Approve for Payout

  • Approved deal will be closed and Commission will be paid to the agent

  • Loft will send each agent their Loft paystub

  • Loft47 Administrator will update comments with any closing notes


Transfers

  • Appropriate bank transfers will be recorded in the deal by Loft47 Administrator

  • Designated parties will receive the automated Transfer report email


Payments to Loft47 

  • Loft47 will charge $25 USD per deal.


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