*If your account does not appear locked and you are still having trouble logging in, try the following steps:
Clear your Chrome cache or browsing history:
if using Chrome > Chrome menu → More Tools → Clear Browsing Data
Select All Time, check Cookies and Cached Images, then click Clear Data
If using Windows > Settings → Privacy and security > clear activity history
2. Closing off a previously opened Loft
4. Reset your password:
Click “Forgot Password?” and follow the email instructions.
5. Capture any errors:
- Take a screenshot or short video of any error messages you see.
6. Contact Support if issue persists:
Send your screenshot/video to support so we can help resolve the issue quickly.
✅ Tip: Always use the official login link to avoid redirects or session errors, make sure to close all other windows.